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Jobs on Ocean Cruises

Holland America Line
Ocean
August / September / October 2019

Candidates need to have:

For our premium Cruise Line partner Holland America Line we are currently seeking 

International Guest Service Host/ess 

The IGSA position is to be compared with a Receptionist position shore side (with a difference that you don’t execute Check-in,
Check out or make (room) reservations. This means that the level of customer service duties is elevated. You will deal with guests
face to face when assigned at the Front Desk. But you will also work at Back of the house when assigned Phone duty or for administrative tasks. 
Primary Function:
*Provide all Guests with a premium level of service by insuring that all Guests requests are efficiently handled and attended to and in
a courteous manner. When situations arise and it is required, provide Guests with answers, alternatives and solutions to issues presented.

* College degree in hopsitaliy management; Hotel & Restaurant management ; Tourism Graduate or a related preferred or equivalent experience or
* Minimum 2 years work experience within a Front Office Operation / Hospitality Environment in a 4 star or above hotel/resort or
   cruise/passenger vessel or 
* Minimum two years work experience in a reputable call center or reservations agency
* Marlins score 90 and above ( English ) 
* International incumbents to have knowledge of another language: Dutch, Spanish, German, French, Russian, Italian, Portuguese, Japanese,
   Chinese-Mandarin 
* Able to work well with both shipboard and corporate personnel 
* Being open minded, flexible, and able to handle constantly changing priorities
* Able to multi-task and evidence of strong organizational skills 
* A genuine interest in working with and helping guests and the ability to handle complaints, and deal effectively with difficult situations
* Working knowledge of computers and the ability to navigate within a variety of software programs such as excel, word and Power Point
 
 
Language requirements: Deutsch, Englisch, Französisch, Niederländisch
Job opening: Aug, 01 - 2019
Contract length: 6 Month